Metro ridership in Washington, D.C., has plummeted over the last decade, and a large portion of defecting riders cite reliably as their primary concern. Now, the embattled agency wants to try something new: refunds. Going forward, a program called the “Rush-Hour Promise” could provide refund credits to peak-period Metrobus and rail riders forced to endure delays of 15 minutes or more. “These are very big, complex systems and things do happen every day, but from a customer perspective what ...
New story alerts
Back us on Patreon
LR is built on community support. Just £1 a month helps us keep writing.Back us on Patreon
Join us for a pint! Our meetups are on the 2nd Thursday of every month.
Recent Active Articles
- Aleks on Fare Whom The Bell Tolls: The end of the TfL Ticket Office? (23:50, 16 October 2018)
- Verulamius on A Study In Sussex part 13: Norwood Junction (14:28, 16 October 2018)
- ngh on Holy Grails and Thameslink Fails (part 2): The plan that went wrong (12:34, 15 October 2018)
- dm1 on Friday Reads – 12 October 2018 (12:03, 14 October 2018)
- Long Branch Mike on Friday Reads – 5 October 2018 (14:23, 13 October 2018)